Part-time Program Reporting Assistant (PRA)
Tabor Community Services, a non-profit community benefit organization providing programs and services to foster housing and financial stability in Lancaster County, Pennsylvania, is seeking qualified candidates for several part-time Program Reporting Assistants (PRA). TLC is a division of Tabor.
TLC, located at 105 E King Street in Lancaster, is a 5 story, 52 unit, temporary shelter facility in the City of Lancaster providing interim housing with supportive services for individuals, families, and veterans experiencing homelessness and is home to Veterans’ Victory House. The goal of TLC’s programs is to assist people experiencing homelessness to reach their goal of safe, sustainable permanent housing.
The PRA staff team work the TLC front desk 24/7/365. PRAs are customer service professionals who: offer a friendly greeting and a listening ear to everyone; manage the flow of people in and out of the building; ensure a safe, respectful, and caring environment for all; and report significant observations/happenings to TLC managers and case workers. The PRAs are supervised by the TLC Operations Manager.
Key Qualifications include:
Education in social work or a related human services field preferred
Strong customer service skills
Fluency speaking and writing English required; bilingual in English and Spanish strongly preferred
PRAs work various 8 hour shifts around the clock including weekends and holidays
Ability to engage respectfully and effectively with a wide variety of people by listening non-judgmentally without giving advice or trying to fix things for people
Willingness to do whatever needs doing which includes a lot of supportive listening, receiving and documenting donated items, helping keep the common area in good order, administering breathalyzer and drug screens, helping people de-escalate, being an encourager and “cheer-leader,” and being respectfully firm about the program rules and expectations
Review of resumes is ongoing and will continue until all positions are filled. Qualified applicants should send, via e-mail (preferred) or U.S. mail, a cover letter, resume, and the names with contact information for 3 references to:
Roger Steffy, Director of TLC
105 E. King Street
Lancaster, PA 17602